In-Stock Program FAQs

Frequently Asked Questions

1. Can I see the chair in person or try it out before I buy it?

Yes, all Herman Miller high-performance task chairs can be tried out in any one of our showrooms (San Diego or Riverside) before you buy it.

2. What is your return policy?

We go to great lengths to ensure that you will receive the correct product the first time. You can try every product that we sell in our showrooms before purchasing. Our in-stock products are not returnable to G|M or to the manufacturer.

3. What chairs and models do you carry in stock?

We carry a variety of high-performance products in stock so you can get what you need fast. View our catalog here to see all chairs and models: InStock Catalog.

4. What is the delivery fee?

All of our In-Stock products, including Herman Miller chairs, have no delivery fee. Our Delivery and Installation fees differ by product and time for installation for products that are manufactured to order.

5. Can I come into your showroom and buy a chair or desk and take it home?

We stock a limited number of our high-performance task chairs in our showrooms for purchase. These are available for pick-up from our showrooms now.

6. What if I want to pick the chair up instead?

Of course! You can pick up your chair from any one of our warehouses (San Diego, Irvine, or Riverside) as long as it is in stock.

7. Can I get a textile sample?

We do offer sample textiles. Please email us at marketing@gmbi.net and we can arrange a sample to be mailed to you.

8. Do your products come with a warranty?

Yes, all of our products come with industry-leading warranties. Herman Miller’s 12-year, 3-shift warranty is the best in the industry and this covers product and labor.

9. What happens if I need to get my chair repaired?

We have our own professionally trained service technicians who will repair all of the chairs that we offer. Please email warranty@gmbi.net with the details of the repair that is needed and we will take care of it right away.

10. Does the chair come assembled?

Yes, all of our chairs come assembled. Some chairs will require the seat to be placed onto the base after unboxing but that is all. No tools are required.

11. What is the difference between a Certified Herman Miller Dealer and an Authorized Dealer?

Certified Dealers have the highest levels of consistency, quality, and efficiency among all Herman Miller dealers. As a Certified Dealer, we have to pass annual benchmarks with Herman Miller to maintain the Certified level. Authorized Herman Miller dealers are not held to these same standards. Please read more about the Certified Dealer program here.

12. How do I know if my Herman Miller product is authentic?

All Herman Miller products have a product tag on the bottom surface. The Factory Order (FO) number is printed on this tag. If you are unsure if your product is authentic, we can run a search for the FO number printed on your tag and find out the details of the product's origin.

13. How do I adjust my chair?

Please visit our G|M Ergonomics Center for adjustment videos for all of our Herman Miller chairs and guides for maintaining proper seated and standing postures: G|M Ergonomics Center.